Help, from the people who built your system.
Email us and you reach the team that builds and maintains your software. Same-day reply on weekdays — no chatbots, no boilerplate.
Find your situation here first — it's often quicker than emailing.
I'm a member at an organization that uses Rellavo and need help with my account.
Reach out to your organization's front desk first — they handle membership questions, billing, reservations, and access. If staff confirms it's a software issue, they'll loop us in.
Something on my organization's app or CRM is broken or behaving strangely.
Email us at support@rellavo.com with a short description and a screenshot if you can. Same-day reply on weekdays — usually within a couple hours. After-hours and weekends, we monitor and respond to urgent issues.
I run an organization and want to talk to Rellavo before I commit.
Visit our Pricing & contact page or email support@rellavo.com — either path lands in the same inbox and gets a response from someone on the team that builds Rellavo.
I added a card to my member app and something went wrong.
Card details go directly to Stripe — we never see them. If a charge failed, please check with your card issuer first, then email us with the date and rough time so we can look it up on the Stripe side.
I want to add my membership card to Apple Wallet or Google Wallet but it isn't showing up.
Make sure you're signed in to your organization's app, then try the Add to Wallet button again. If it still won't add, email us with your organization's name and your member ID — most cases are a quick fix on our end.
Didn't find your situation? Email us — we read every message.
Rellavo
New York, New York
United States
Head to Pricing & contact for the sales conversation. This page is for help with an existing account.