Terms of Service

These Terms of Service (“Terms”) govern your use of the Rellavo platform, including any mobile or web application Rellavo, Inc. (“Rellavo,” “we,” or “us”) delivers on behalf of your gymor any other Rellavo customer (each a “Tenant”).

By creating an account or using the app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.

Two relationships are at play, and they cover different things:

• You ↔ your Tenant.Your membership, classes, programs, court access, billing, refunds, and any in-person service are governed by your Tenant’s own membership agreement and policies — those control rate, cancellation, attendance rules, and access privileges.
• You ↔ Rellavo.These Terms govern your use of the software itself — the app, the website, the messaging features, and the digital tools we provide on the Tenant’s behalf.

You must be at least 13 years old to create an account. If you are between 13 and the age of legal majority in your jurisdiction, your parent or guardian must agree to these Terms on your behalf. You are responsible for everything that happens under your account, including keeping your password confidential. Notify us at support@rellavo.com if you believe your account has been compromised.

You agree not to:

• Use the app for any unlawful purpose or to violate any third party’s rights.
• Reverse engineer, decompile, scrape, or otherwise attempt to extract source code or data beyond what is exposed via the official app and APIs.
• Resell, sublicense, or share your account access with anyone else.
• Send abusive, harassing, defamatory, or otherwise objectionable content through messaging features.
• Interfere with or disrupt the platform, including by introducing malware, automated load, or denial-of-service traffic.

We may suspend or terminate access for any violation, including ones discovered after the fact.

Payment for membership, programs, court access, drop-ins, retail items, and any other service purchased through the app is handled by Stripe on behalf of your Tenant. Pricing, billing cadence, autopay, freezes, cancellations, and refunds follow your Tenant’s policy, not Rellavo’s — Rellavo is the software provider, not the merchant of record for these transactions.

For refund or billing disputes, contact your Tenant first. If the Tenant authorizes a refund, the refund is issued through the same Stripe account that received the payment.

When you upload notes, signatures, photos, workout entries, or any other content into the app, you retain ownership of that content. You grant Rellavo and your Tenant a worldwide, royalty-free license to host, store, transmit, and display that content for the limited purpose of operating the service. We do not use your content to train machine-learning models for purposes unrelated to providing the service.

The Rellavo software, brand, and any non-Tenant-supplied content are owned by Rellavo. You receive a limited, non-exclusive, non-transferable, revocable license to use the app for its intended purpose. The license ends when you stop using the app or your account is closed. Tenant brand assets remain owned by the Tenant.

You can permanently delete your account at any time from inside the app — Settings → Delete account. Deletion removes your login and anonymizes your personal information, as described in the Privacy Policy. Your Tenant retains anonymized billing and operational records as required by their accounting, tax, and regulatory obligations.

We may also suspend or terminate your access if you violate these Terms, if your Tenant ends its relationship with Rellavo, or if continued service would expose us to legal risk. We will provide reasonable notice except where doing so would compromise security or violate the law.

The app is provided “as is” and “as available.” To the maximum extent permitted by law, Rellavo disclaims all warranties, whether express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app will be uninterrupted, error-free, or secure against every possible threat.

Fitness, wellness, and personal-training activities carry inherent risk. The app does not provide medical advice. Always consult a qualified professional before starting an exercise program or following any guidance you find in the app.

To the maximum extent permitted by law, Rellavo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses. Rellavo’s total liability for any claim arising out of or relating to these Terms or the app is limited to the greater of $100 USD or the total amounts paid by you to Rellavo (not your Tenant) in the twelve months preceding the claim.

You agree to defend, indemnify, and hold harmless Rellavo and its officers, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, your misuse of the app, or your violation of any law or third-party rights.

If you obtained the app from the Apple App Store, the following additional terms apply, and you acknowledge that:

• These Terms are an agreement between you and Rellavo, not Apple — Apple is not responsible for the app or its content.
• Your right to use the app is limited to the Usage Rules in Apple’s standard EULA.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price; Apple has no other warranty obligations.
• Rellavo is solely responsible for any product warranties, product or intellectual-property claims, product liability, regulatory claims, or consumer-protection claims.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you.

We may update these Terms as the product or legal requirements evolve. Material changes are announced inside the app and by email at least 30 days before they take effect. Continued use of the app after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the app will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts. Nothing in this section waives any non-waivable rights you have under your local consumer-protection laws.

For questions about these Terms, email support@rellavo.com. For privacy-specific questions, email privacy@rellavo.com.